Dream 111 holds only what it needs to run your account. This policy explains what we collect, why we collect it, and what you can ask us to do with it.
By using this website you agree to the practices described here.
What we collect
Personal information
The basics you share when you contact support or open an ID: your name, your mobile number, and anything else you choose to tell us in the course of a conversation. We do not ask for more than we need.
Transaction information
Details relating to deposits and withdrawals — the UPI ID or bank account you want paid, and a record of the transactions themselves — so that we can process payments and answer questions about them later. We do not store card numbers or banking passwords.
Usage information
Non-identifying information about how this website is used, such as pages visited, general navigation and browser or device type. This is used to understand what is working on the site and what is not.
How we use it
- Running your account — opening your ID, verifying your number, and answering account and settlement queries.
- Processing payments — clearing deposits and paying withdrawals to the account you registered.
- Support — responding to your messages and keeping a record of the conversation so you do not have to repeat yourself.
- Improving the service — understanding how the website is used so we can make it better.
We do not use your information for any unlawful purpose, and we do not use it in ways inconsistent with this policy.
What we never ask for
Dream 111 will never ask you for your account password, for an OTP relating to a payment, or for remote access to your phone or computer. No member of our team has any reason to request these.
If a message claiming to be from Dream 111 asks for any of them, it is not from us. Report it on your usual support chat, and check any number against the two published at the bottom of this page.
Data security
We take reasonable measures to protect your information against unauthorised access, misuse and disclosure, and we review those measures periodically.
No online platform can promise absolute security, and we will not pretend otherwise. What we can tell you is what we hold, why we hold it, and that it is never sold.
Third parties
We share limited information with trusted service providers where it is necessary to operate — for example a payment processor handling a transfer. We share only what that provider needs, and only for that purpose.
We do not sell or rent your personal information to anyone. Information is otherwise disclosed only where we are legally obliged to do so.
Cookies
This website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can control or disable cookies in your browser settings; some parts of the site may behave differently if you do.
Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct anything that is wrong or out of date;
- delete your personal data, subject to any legal or operational records we are required to keep;
- stop sending you service messages you did not ask for.
Make any of these requests through customer support. We will not ask you to justify the request.
Age restriction
This website and our services are intended only for people aged 18 or over, or the legal age where they live, whichever is higher. We do not knowingly collect personal information from anyone below that age.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or in legal requirements. Updates are published on this page and take effect when published. The date at the top shows when it was last revised.
Contact us
For any question or request about your information, contact our support team. These are the only two numbers we use.